Frequently Asked Questions
Who can order from Doctor Medica?
Only licensed U.S. medical professionals. We verify your license within 24 hours—fast and convenient.
What medical licenses does Doctor Medica accept?
We accept the following licenses:
- Medical Doctor
- Osteopathic Doctor
- Doctor of Medical Dentistry
- Doctor of Dental Surgery
- Doctor of Podiatric Medicine
- Physician Assistant
- Nurse Practitioner
- Advanced Registered Nurse Practitioner
- Advanced Practice Registered Nurse
- Family Nurse Practitioner
- Advanced Practice Nurse
- Doctor of Veterinary Medicine
How long will it take to verify my license?
Expect license verification to be completed within 24 hours.
What are your customer service hours?
You can reach your customer service representative during the following hours: Monday to Sunday, 9:00 AM to 6:00 PM EST. Additionally, you can order online twenty-four hours a day, seven days a week.
Can I order from Doctor Medica if I live outside the United States?
Currently, Doctor Medica only services the U.S. market.
How do I know your products are authentic?
Many of our customers came to us after getting burned elsewhere. That ends here. At Doctor Medica, we don’t take chances with your reputation. Every product we sell is:
- Sourced directly from manufacturers and licensed distributors
- Delivered in sealed, original packaging
- Contains a verifiable LOT number
Book a quick call with one of our reps — they’ll walk you through our sourcing process and answer anything on your mind.
Why are your prices lower than what I’m seeing elsewhere?
We don’t use middlemen and source directly from international markets where pricing is regulated. That’s how you get the same brand-name products for up to 50% less than your local supplier.
Do you actually provide the support I need?
Yes—and fast. You get a dedicated account manager. No ticket systems and bots. Just someone who knows your name and your practice. Reach out to [email protected] or +1-866-343-2413 and let us handle any issue you might have. Don’t take our word for it: see real customer reviews here.
Can someone order from Doctor Medica on my behalf?
Yes, a third party, such as your medical secretary, can place orders on your behalf. You’ll need to sign an authorization form and send it to us via fax or email. For more information, reach out to our support team.
Can you beat a competitor’s price?
Absolutely. Found the same product cheaper? Send it over. If they are selling the same authentic, brand-name products on the same market as we do, we’ll beat their price. That’s how our Price Beat Program works.
Do you offer first-order discounts?
We do! You'll get 5% off plus free shipping, automatically applied at checkout. Just place your order and enjoy the savings.
Is there an order minimum?
No! You can as much or as little as you need. You'll still get VIP account service regardless of the order size.
Do you offer referral rewards?
Do you offer loyalty rewards?
Yes! Each order you place helps you earn loyalty points, offering up to 3% cash back. Our Loyalty Program also provides anniversary discounts and gifts.
What payment methods do you accept?
We accept Visa, Mastercard, and American Express credit cards. PCI DSS-certified security protocols protect every payment you make. Google Pay and Apple Pay are currently available only through the direct link provided by your account manager.
Which currency is used on the website?
All prices on the website are listed in U.S. dollars.
How fast will I get my order?
Order processing takes around 24 hours. Guaranteed delivery time is within 14 days, but most orders arrive in the U.S. within 3–4 business days. You’ll get a tracking link within 24 hours of shipping, and you can track your order here.
Do you offer free shipping?
Yes. Orders over $500 ship free. For orders below $500, there is a $50 shipping fee.
What type of packaging do you use to ship my order?
If the products are heat-sensitive, we ship them in temperature-regulated packages with reinforced cushioning and ice packs, ensuring their safety during transit. If the products you order are not temperature sensitive, they are shipped in cushioned, regular cardboard boxes, appropriately sized to the items ordered.
What if something goes wrong with my order?
We’ve got you. If your shipment is delayed or arrives warm, you’re covered by our Refund & Replacement Policy. You’ll get either a replacement or your money back. No back-and-forth. Please contact our customer support team, and we’ll assist you promptly.
What is your return policy?
Due to the nature of our products and industry regulations, we do not accept returns. However, your satisfaction is our priority—if there is an issue with your order (such as damaged goods, incorrect items, or other fulfillment errors), we will make it right. For more information, please read our Refund & Replacement Policy.
What if I am interested in a product that is not on your website?
If you are interested in a product not currently listed on our website, please contact our customer service team at [email protected] or +1-866-343-2413. We might be able to source it for you.
How do I reset my password? What if I have trouble logging in to my account?
Contact your account manager for help or request a password reset directly on the Doctor Medica site.
